Privacy Policy

  1. All parents and guardians acknowledge that Busy Bees Softplay is not a supervised play centre and accept full responsibility for the supervision of the children in their care at all times.
  2. A general admission ticket entitles the bearer entry into Busy Bees Softplay and all its play areas and activities for a pre-defined session. 
  3. Adults must be accompanied by a child to gain entry.
  4. All children admitted to Busy Bees Softplay must hold a valid ticket obtained via our website’s online booking system or on entry. Tickets cannot be purchased and will not be accepted by third party ticket providers.
  5. Customers with pre-booked tickets are given priority entry and we cannot guarantee entry for visitors without prior online booking.
  6. All tickets purchased online are non-refundable. If you wish to transfer your booking you must give us 48 hours notice prior to the start time of the original pre-booked play session. The new play session date must be within 2 months of the original pre-booked play session.
  7. Ticket prices are quoted in GBP and this is the only currency we accept. Prices may change from time to time and our booking systems will be updated accordingly.
  8. Guests will only be allowed entry at the time of the booking as the doors will be locked between sessions.
  9. You may turn up later than your allocated start time, however you will still be required to leave at the end of the session even if you have not been there for the full allocated time. It is your responsibility to arrive in time for your session and we cannot be held responsible for any delays you may experience. Refunds and transfers will not be given if you miss your session or part of it.
  10. Busy Bees Softplay reserves the right to close the whole or part of the venue at any time if deemed necessary for the security and safety of guests and staff. Customers will be offered the opportunity to re-book their tickets within 6 months.
  11. Guests may not bring outside food and drink into Busy Bees Softplay. There is a comprehensive range of food and drink available to purchase from our café on site.
  12. All personal belongings and property brought into Busy Bees Softplay by visitors is done so at the owners risk. Busy Bees Softplay accepts no liability for any loss or damage to such property during a visit.
  13. All guests must remove their shoes and store in designated areas before entry.
  14. By entering you consent to photographs being taken and shared to social media. If this is a problem please inform staff on arrival.